Orders, Shipping & Returns


Payment Terms :

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will lead to prosecution to the fullest extent of the law.

 

Shipping Policy

Here at MSL Hair,  we pride ourselves on being one of the few brands that  provide our customers with top quality hair that are made to order on the market. That means that our hair and wigs could take between 5-7 days to produce, however you will have the peace of mind that each pair is made to your exact specifications and will have a longer life due to the fiber being more healthy and fresh.

**Due to increased demand, we estimate shipping times will take between 5-15 business days. In the future, we will offer an express shipping option.

All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 5-15 business days for orders to be delivered. Orders would be shipped once payment is confirmed and cleared.

International orders typically takes between 10 to 15 business days for delivery and are shipped via FedEx or DHL (Orders to Canada ship via USPS Express). MSL hair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

MSL hair is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.

We do NOT refund shipping charges for orders returned.

 

Refund and Exchange Policy

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt to:

orders@mslhair.com or info@mslhair.com

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